Agent cannot go Ready after logging in
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== Agent cannot go Ready after logging in == | == Agent cannot go Ready after logging in == | ||
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|- | |- | ||
! '''Possible Cause''' | ! '''Possible Cause''' | ||
| - | | The agent's | + | | The agent's device is off |
|- | |- | ||
! '''Recommended Action''' | ! '''Recommended Action''' | ||
| | | | ||
| - | Make sure the | + | Make sure the configuration of agent's phone on Unified Call Manager side is correct. |
|- | |- | ||
! '''Release''' | ! '''Release''' | ||
| - | | | + | | 7.0(1), 8.0(1) |
|- | |- | ||
! '''Associated CDETS #''' | ! '''Associated CDETS #''' | ||
| Line 26: | Line 25: | ||
[[Category:Unified CCX, Release 7.0]] | [[Category:Unified CCX, Release 7.0]] | ||
| + | [[Category:Unified CCX, Release 8.0]] | ||
Latest revision as of 15:20, 9 April 2010
Agent cannot go Ready after logging in
| Problem Summary | Agent cannot go Ready after logging in. |
|---|---|
| Error Message | The Cisco Agent Desktop says that the resource's device is off and the agent extension is out of service. |
| Possible Cause | The agent's device is off |
| Recommended Action |
Make sure the configuration of agent's phone on Unified Call Manager side is correct. |
| Release | 7.0(1), 8.0(1) |
| Associated CDETS # | None. |
