Agent cannot go Ready after logging in

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! '''Possible Cause'''
! '''Possible Cause'''
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| The agent's ephone does not have a session-server configured.
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| The agent's device is off
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|-
! '''Recommended Action'''
! '''Recommended Action'''
|  
|  
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Make sure the session server of the agent's ephone is set to the Cisco Unified CCX session server.
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Make sure the configuration of agent's phone on Unified Call Manager side is correct.
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! '''Release'''
! '''Release'''
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| Release 7.0(1)
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| 7.0(1), 8.0(1)  
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|-
! '''Associated CDETS #'''
! '''Associated CDETS #'''
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[[Category:Unified CCX, Release 7.0]]
[[Category:Unified CCX, Release 7.0]]
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[[Category:Unified CCX, Release 8.0]]

Latest revision as of 15:20, 9 April 2010

Agent cannot go Ready after logging in

Problem Summary Agent cannot go Ready after logging in.
Error Message The Cisco Agent Desktop says that the resource's device is off and the agent extension is out of service.
Possible Cause The agent's device is off
Recommended Action

Make sure the configuration of agent's phone on Unified Call Manager side is correct.

Release 7.0(1), 8.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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