| Problem Summary
| Agent alternates between Reserved and Ready state.
|
| Error Message
| None.
|
| Possible Cause
|
- If Transfer is failing with reason=Busy then the Busy trigger flag for the device is not configured properly.
- Agent is not answering the call in specified time (RNA) and in Appadmin, System->system parameter-> Agent State after Ring No Answer*,set it to “Ready”. (default is “Not ready”).
|
| Recommended Action
|
- Check the agent's device configuration and configure Max Calls as 2 and Busy Trigger as 1.
- Make sure that either agent answers the ACD call in specified time Or change the parameter in Appadmin, System->system parameter-> Agent State after Ring No Answer*,set it to “Not Ready”. (default is “Not ready”).
|
| Release
| 7.0(1), 8.0(1)
|
| Associated CDETS #
| None.
|
