Agent alternates between Reserved and Ready state

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Agent alternates between Reserved and Ready state

Problem Summary Agent alternates between Reserved and Ready state. Transfer fails with reason Busy.
Error Message None.
Possible Cause The Busy trigger flag for the device is not configured properly.
Recommended Action

Check the agent's device configuration and configure Max Calls as 2 and Busy Trigger as 1.

Release Release 7.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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