Agent alternates between Reserved and Ready state
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== Agent alternates between Reserved and Ready state == | == Agent alternates between Reserved and Ready state == | ||
Revision as of 18:12, 18 December 2009
Agent alternates between Reserved and Ready state
| Problem Summary | Agent alternates between Reserved and Ready state. Transfer fails with reason Busy. |
|---|---|
| Error Message | None. |
| Possible Cause | The Busy trigger flag for the device is not configured properly. |
| Recommended Action |
Check the agent's device configuration and configure Max Calls as 2 and Busy Trigger as 1. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
