Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44 - Revision history

Txavier at 09:01, 5 June 2012

2012-06-05T09:01:16Z

← Older revision		Revision as of 09:01, 5 June 2012
Line 1:		Line 1:
-	== Agent Unable to Record Greeting ==	+	= Agent Unable to Record Greeting =

-	~~<table~~ border="1" ~~cellpadding~~="3" ~~cellspacing~~="0">	+	{\| border="1" cellspacing="0" cellpadding="3"
-	~~<tr>~~	+	\|-
-	~~<td>~~ '''Problem Summary''' ~~</td>~~	+	\| '''Problem Summary'''
-	~~<td>~~	+	\|
	Agent Unable to Record Greeting		Agent Unable to Record Greeting

-	~~</td>~~	+	\|-
-	~~</tr> <tr>~~	+	\| '''Error Message'''
-	~~<td>~~ '''Error Message''' ~~</td>~~	+	\|
-	~~<td>~~	+	When the Agent Greeting record button is pressed, desktop shows "Routing error while trying to record Agent Greeting." ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44
-	When the Agent Greeting record button is pressed, desktop shows "Routing error while trying to record Agent Greeting."	+
-	ICM Router Event ID: 63, 66	+
-	EnterpriseAgent PIM Event ID: 44	+
-	~~</td>~~	+
-	~~</tr> <tr>~~	+
-	~~<td> '''Possible Cause''' </td>~~	+
-	~~<td>~~	+
-	~~The script for this Dialed Number "RecordAgentGreeting" was not properly scheduled or "RecordAgentGreeting" DN is not associated with the script.~~	+
-	~~</td>~~	+
-	~~</tr> <tr>~~	+
-	~~<td> '''Recommended Action''' </td>~~	+
-	~~<td>~~	+
-	~~Associate "RecordAgentGreeting" DN with the proper script and the script is scheduled.~~	+
-	~~</td>~~	+
-	~~</tr> <tr>~~	+
-	~~<td> '''Release''' </td>~~	+
-	~~<td>~~	+
-	~~Release 8.5(1)~~	+
-	~~</td>~~	+
-	~~</tr> <tr>~~	+
-	~~<td> '''Associated CDETS #''' </td>~~	+
-	~~<td>~~	+
-	~~None.~~	+
-	~~</td></tr></table>~~	+

		+	\|-
		+	\| '''Possible Cause'''
		+	\|
		+	The script for this Dialed Number "RecordAgentGreeting" was not properly scheduled or "RecordAgentGreeting" DN is not associated with the script.

-	[[Category:~~Unified CCE~~, ~~Release 8~~.5]]	+	\|-
-	[[Category:~~Unified CVP~~, ~~Release 8~~.5]]	+	\| '''Recommended Action'''
		+	\|
		+	Associate "RecordAgentGreeting" DN with the proper script and the script is scheduled.
		+
		+	\|-
		+	\| '''Release'''
		+	\|
		+	Release 9.0(1)
		+
		+	\|-
		+	\| '''Associated CDETS #'''
		+	\|
		+	None.
		+
		+	\|}
		+
		+	[[Category:Unified_CCE,_Release_9.0]] [[Category:Unified_CVP,_Release_9.0]]

Cchetty: 1 revision

2011-03-11T21:00:08Z

1 revision

← Older revision

Revision as of 21:00, 11 March 2011

Cchetty: moved Agent Unable to Record Greeting - "ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44" to Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44: Bad title--no quotes

2011-03-11T20:30:12Z

moved Agent Unable to Record Greeting - "ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44" to Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44: Bad title--no quotes

New page

== Agent Unable to Record Greeting ==

<table border="1" cellpadding="3" cellspacing="0">
<tr>
<td> '''Problem Summary''' </td>
<td>
Agent Unable to Record Greeting

</td>
</tr> <tr>
<td> '''Error Message''' </td>
<td>
When the Agent Greeting record button is pressed, desktop shows "Routing error while trying to record Agent Greeting."
ICM Router Event ID: 63, 66
EnterpriseAgent PIM Event ID: 44
</td>
</tr> <tr>
<td> '''Possible Cause''' </td>
<td>
The script for this Dialed Number "RecordAgentGreeting" was not properly scheduled or "RecordAgentGreeting" DN is not associated with the script.
</td>
</tr> <tr>
<td> '''Recommended Action''' </td>
<td>
Associate "RecordAgentGreeting" DN with the proper script and the script is scheduled.
</td>
</tr> <tr>
<td> '''Release''' </td>
<td>
Release 8.5(1)
</td>
</tr> <tr>
<td> '''Associated CDETS #''' </td>
<td>
None.
</td></tr></table>

[[Category:Unified CCE, Release 8.5]]
[[Category:Unified CVP, Release 8.5]]