Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44

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== Agent Unable to Record Greeting ==
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= Agent Unable to Record Greeting =
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<table border="1" cellpadding="3" cellspacing="0">
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{| border="1" cellspacing="0" cellpadding="3"
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<tr>
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|-
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<td> '''Problem Summary''' </td>
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| '''Problem Summary'''  
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<td>
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|
Agent Unable to Record Greeting
Agent Unable to Record Greeting
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</td>
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|-
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</tr> <tr>
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| '''Error Message'''  
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<td> '''Error Message''' </td>
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|
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<td>
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When the Agent Greeting record button is pressed, desktop shows "Routing error while trying to record Agent Greeting." ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44
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When the Agent Greeting record button is pressed, desktop shows "Routing error while trying to record Agent Greeting."  
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ICM Router Event ID: 63, 66  
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EnterpriseAgent PIM Event ID: 44  
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</td>
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</tr> <tr>
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<td> '''Possible Cause''' </td>
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<td>
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The script for this Dialed Number "RecordAgentGreeting" was not properly scheduled or "RecordAgentGreeting" DN is not associated with the script.
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</td>
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</tr> <tr>
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<td> '''Recommended Action''' </td>
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<td>
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Associate "RecordAgentGreeting" DN with the proper script and the script is scheduled.
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</td>
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</tr> <tr>
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<td> '''Release''' </td>
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<td>
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Release 8.5(1)
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</td>
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</tr> <tr>
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<td> '''Associated CDETS&nbsp;#''' </td>
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<td>
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None.
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</td></tr></table>
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|-
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| '''Possible Cause'''
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|
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The script for this Dialed Number "RecordAgentGreeting" was not properly scheduled or "RecordAgentGreeting" DN is not associated with the script.
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[[Category:Unified CCE, Release 8.5]]
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|-
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[[Category:Unified CVP, Release 8.5]]
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| '''Recommended Action'''
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|
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Associate "RecordAgentGreeting" DN with the proper script and the script is scheduled.
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|-
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| '''Release'''
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|
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Release 9.0(1)
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|-
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| '''Associated CDETS&nbsp;#'''
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|
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None.
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|}
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[[Category:Unified_CCE,_Release_9.0]] [[Category:Unified_CVP,_Release_9.0]]

Latest revision as of 09:01, 5 June 2012

Agent Unable to Record Greeting

Problem Summary

Agent Unable to Record Greeting

Error Message

When the Agent Greeting record button is pressed, desktop shows "Routing error while trying to record Agent Greeting." ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44

Possible Cause

The script for this Dialed Number "RecordAgentGreeting" was not properly scheduled or "RecordAgentGreeting" DN is not associated with the script.

Recommended Action

Associate "RecordAgentGreeting" DN with the proper script and the script is scheduled.

Release

Release 9.0(1)

Associated CDETS #

None.

Rating: 0.0/5 (0 votes cast)

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