Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43

From DocWiki

Revision as of 08:59, 5 June 2012 by Txavier (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Agent Unable to Record Greeting

Problem Summary

Agent Unable to Record Greeting

Error Message

When the Agent Greeting record button is pressed, desktop shows "No recording Dialed Number is configured." The Unified CCE Peripheral Gateway indicates "Failed to play Agent Greeting since the special dialed number 'Record Agent Greeting' is not configured on the routing client for the peripheral." (EnterpriseAgent PIM Error ID: 43 ) ICM Router Event ID: 63, 66

Possible Cause

The Dialed Number "RecordAgentGreeting" was not properly configured.

Recommended Action

Create the ICM Dialed Number "RecordAgentGreeting" for the correct peripheral and schedule an appropriate script for it.

Release

Release 9.0(1)

Associated CDETS #

None.

Rating: 0.0/5 (0 votes cast)

Personal tools