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Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43 - Revision history
2013-06-20T04:12:24Z
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Txavier: /* Agent Unable to Record Greeting */
2012-06-05T08:59:37Z
<p><span class="autocomment">Agent Unable to Record Greeting</span></p>
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<td colspan='2' style="background-color: white; color:black;">Revision as of 08:59, 5 June 2012</td>
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<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Release <del class="diffchange diffchange-inline">8</del>.<del class="diffchange diffchange-inline">5</del>(1)</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Release <ins class="diffchange diffchange-inline">9</ins>.<ins class="diffchange diffchange-inline">0</ins>(1)</div></td></tr>
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<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:Unified CCE, Release <del class="diffchange diffchange-inline">8</del>.<del class="diffchange diffchange-inline">5</del>]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[Category:Unified CCE, Release <ins class="diffchange diffchange-inline">9</ins>.<ins class="diffchange diffchange-inline">0</ins>]]</div></td></tr>
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Txavier
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Cchetty: 1 revision
2011-03-11T21:00:08Z
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<td colspan='1' style="background-color: white; color:black;">Revision as of 21:00, 11 March 2011</td>
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Cchetty
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Cchetty: moved Agent Unable to Record Greeting - "ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43" to Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43: Bad title--no quotes
2011-03-11T20:30:40Z
<p>moved <a href="/w/index.php?title=Agent_Unable_to_Record_Greeting_-_%22ICM_Router_Event_ID:_63,_66_EnterpriseAgent_PIM_Event_ID:_43%22&action=edit&redlink=1" class="new" title="Agent Unable to Record Greeting - "ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43" (page does not exist)">Agent Unable to Record Greeting - "ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43"</a> to <a href="/wiki/Agent_Unable_to_Record_Greeting_-_ICM_Router_Event_ID:_63,_66_EnterpriseAgent_PIM_Event_ID:_43" title="Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43">Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43</a>: Bad title--no quotes</p>
<p><b>New page</b></p><div>== Agent Unable to Record Greeting ==<br />
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<table border="1" cellpadding="3" cellspacing="0"><br />
<tr><br />
<td> '''Problem Summary''' </td><br />
<td><br />
Agent Unable to Record Greeting<br />
<br />
</td><br />
</tr> <tr><br />
<td> '''Error Message''' </td><br />
<td><br />
When the Agent Greeting record button is pressed, desktop shows "No recording Dialed Number is configured." <br />
The Unified CCE Peripheral Gateway indicates "Failed to play Agent Greeting since the special dialed number 'Record Agent Greeting' is not configured on the routing client for the peripheral." (EnterpriseAgent PIM Error ID: 43 ) <br />
ICM Router Event ID: 63, 66 <br />
<br />
</td><br />
</tr> <tr><br />
<td> '''Possible Cause''' </td><br />
<td><br />
The Dialed Number "RecordAgentGreeting" was not properly configured. <br />
</td><br />
</tr> <tr><br />
<td> '''Recommended Action''' </td><br />
<td><br />
Create the ICM Dialed Number "RecordAgentGreeting" for the correct peripheral and schedule an appropriate script for it. <br />
</td><br />
</tr> <tr><br />
<td> '''Release''' </td><br />
<td><br />
Release 8.5(1)<br />
</td><br />
</tr> <tr><br />
<td> '''Associated CDETS&nbsp;#''' </td><br />
<td><br />
None. <br />
</td></tr></table><br />
<br />
<br />
[[Category:Unified CCE, Release 8.5]]<br />
[[Category:Unified CVP, Release 8.5]]</div>
Cchetty