Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43
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<td> '''Release''' </td> | <td> '''Release''' </td> | ||
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| - | Release | + | Release 9.0(1) |
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| - | [[Category:Unified CCE, Release | + | [[Category:Unified CCE, Release 9.0]] |
| - | [[Category:Unified CVP, Release | + | [[Category:Unified CVP, Release 9.0]] |
Latest revision as of 08:59, 5 June 2012
Agent Unable to Record Greeting
| Problem Summary |
Agent Unable to Record Greeting |
| Error Message |
When the Agent Greeting record button is pressed, desktop shows "No recording Dialed Number is configured." The Unified CCE Peripheral Gateway indicates "Failed to play Agent Greeting since the special dialed number 'Record Agent Greeting' is not configured on the routing client for the peripheral." (EnterpriseAgent PIM Error ID: 43 ) ICM Router Event ID: 63, 66 |
| Possible Cause |
The Dialed Number "RecordAgentGreeting" was not properly configured. |
| Recommended Action |
Create the ICM Dialed Number "RecordAgentGreeting" for the correct peripheral and schedule an appropriate script for it. |
| Release |
Release 9.0(1) |
| Associated CDETS # |
None. |
