Agent Greeting Recording Fails - Script aborts at the RunExternalScript node
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<td> '''Release''' </td> | <td> '''Release''' </td> | ||
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| - | Release | + | Release 9.0(1) |
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| - | [[Category:Unified CCE, Release | + | [[Category:Unified CCE, Release 9.0]] |
| - | [[Category:Unified CVP, Release | + | [[Category:Unified CVP, Release 9.0]] |
Latest revision as of 08:57, 5 June 2012
Agent Greeting Recording Fails
| Problem Summary |
Agent Greeting Recording Fails. Script aborts at the RunExternalScript node that invokes the CVP recording application. |
| Error Message |
None. |
| Possible Cause | |
| Recommended Action |
1. If you are using the NON-default media server, check the user.microapp.media_server ECC variable is set correctly in the recording routing script. 2. Check the user.microapp.app_media_lib ECC variable is set correctly to the agent greeting path on the media server in the recording routing script. The default path should be "app/ag_greeting". 3. Check the user.microapp.ToExtVXML[] ECC variable is set to the correct VXML application. The default should be "application=RecordAgentGreeting". |
| Release |
Release 9.0(1) |
| Associated CDETS # |
None. |
