Agent Greeting Recording Fails - FTP Deployment Error,enter

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Agent Greeting Recording Fails

Problem Summary

Agent Greeting Recording Fails

Error Message

VXMLServer/applications/RecordAgentGreeting/logs/ActivityLog shows: FTP Deployment Error,enter,

Possible Cause

Unable to access FTP server because the ip is invalid or the username and password are incorrect

Recommended Action

Verify that the media server configuration (IP address, credentials) in CVP's OpsConsole Server is correct. Verify that a "Deploy Media Servers" operation has been executed in CVP's OpsConsole Server.

Release

Release 9.0(1)

Associated CDETS #

None.

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