Agent Greeting Fails to Play - ICM Router Event ID: 64 EnterpriseAgent PIM Event ID: 27
= Agent Greeting fails to Play
Agent Greeting Fails to Play.
ICM Router indicates "Unable to find schedule script for xxx.PlayAgentGreeting dialed number with Call Type of yyy. " (ICM Router Event ID: 64 ) UCCE Peripheral Gateway indicates "Fail to play Agent greeting due to routing error." ( EnterpriseAgent PIM Event ID:27)
There is no routing script associated with the Agent Greeting dialed number
In Script Editor, create a script for the Agent Greeting calls and associate it with the PlayAgentGreeting dialed number
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