Agent Greeting Fails to Play.

ICM Router indicates "Unable to find schedule script for xxx.PlayAgentGreeting dialed number with Call Type of yyy. " (ICM Router Event ID: 64 ) UCCE Peripheral Gateway indicates "Fail to play Agent greeting due to routing error." ( EnterpriseAgent PIM Event ID:27)

There is no routing script associated with the Agent Greeting dialed number

In Script Editor, create a script for the Agent Greeting calls and associate it with the PlayAgentGreeting dialed number

Release 8.5(1)

None.