Agent Greeting Fails to Play - ICM Router Error Code: 63 EnterpriseAgent PIM Event ID: 27
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Latest revision as of 08:51, 5 June 2012
Agent Greeting fails to Play
| Problem Summary |
Agent Greeting Fails to Play. |
| Error Message |
ICM Router indicates "Unable to map dialed number xxx.PlayAgentGreeting to a call type" (ICM Router Error Code: 63 ) UCCE Peripheral Gateway indicates "Fail to play Agent greeting due to routing error." ( EnterpriseAgent PIM Event ID:27) |
| Possible Cause |
There is no routing script associated with the Agent Greeting dialed number |
| Recommended Action |
In Script Editor, create a script for the Agent Greeting calls and associate it with the PlayAgentGreeting dialed number |
| Release |
Release 9.0(1) |
| Associated CDETS # |
None. |
