Agent Greeting Fails to Play - ICM Router Error Code: 63 EnterpriseAgent PIM Event ID: 27

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Release 8.5(1)
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Release 9.0(1)
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[[Category:Unified_CCE,_Release_8.5]] [[Category:Unified_CVP,_Release_8.5]]
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[[Category:Unified_CCE,_Release_9.0]] [[Category:Unified_CVP,_Release_9.0]]

Latest revision as of 08:51, 5 June 2012

Agent Greeting fails to Play

Problem Summary

Agent Greeting Fails to Play.

Error Message

ICM Router indicates "Unable to map dialed number xxx.PlayAgentGreeting to a call type" (ICM Router Error Code: 63 ) UCCE Peripheral Gateway indicates "Fail to play Agent greeting due to routing error." ( EnterpriseAgent PIM Event ID:27)

Possible Cause

There is no routing script associated with the Agent Greeting dialed number

Recommended Action

In Script Editor, create a script for the Agent Greeting calls and associate it with the PlayAgentGreeting dialed number

Release

Release 9.0(1)

Associated CDETS #

None.

Rating: 0.0/5 (0 votes cast)

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