Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 57
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Latest revision as of 08:49, 5 June 2012
Agent Greeting fails to Play
| Problem Summary |
Agent Greeting Fails to Play. |
| Error Message |
UCCE Peripheral Gateway indicates "Failed to play Agent Greeting using BIB due to BIB resource not configured."(EnterpriseAgent PIM Event ID:57 ) |
| Possible Cause |
BIB on device not enabled. Notes: Not all of the UCM phones support Agent Greeting feature. Refer to Agent Greeting document for the list of supported BIB phones for Agent Greeting feature |
| Recommended Action |
1. Choose correct/supported device to use for the Agent Greeting feature. 2. Enable BIB for device that supports BIB. In Unified CM Admin configuration, select Device > Phone, then select the agent phone. In the Device Information configuration, set the Built In Bridge to "On". |
| Release |
Release 9.0(1) |
| Associated CDETS # |
None. |
