Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 38

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Agent Greeting fails to Play

Problem Summary

Agent Greeting Fails to Play.

Error Message

UCCE Peripheral Gateway indicates "Failed to play Agent Greeting ... due to Agent Greeting request timeout." (EnterpriseAgent PIM Event ID: 38)

Possible Cause

Agent Greeting request to Unified CM times out.

Recommended Action

1. Check network between JGW and Unified CM. 2. Check Unified CM and CVP.

Release

Release 9.0(1)

Associated CDETS #

None.

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