Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 38
From DocWiki
(Difference between revisions)
m (moved Agent Greeting Fails to Play - "EnterpriseAgent PIM Event ID: 38" to Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 38: Bad title--no quotes) |
m (1 revision) |
Revision as of 21:00, 11 March 2011
Agent Greeting fails to Play
| Problem Summary |
Agent Greeting Fails to Play. |
| Error Message |
UCCE Peripheral Gateway indicates "Failed to play Agent Greeting ... due to Agent Greeting request timeout." (EnterpriseAgent PIM Event ID: 38) |
| Possible Cause |
Agent Greeting request to Unified CM times out. |
| Recommended Action |
1. Check network between JGW and Unified CM. 2. Check Unified CM and CVP. |
| Release |
Release 8.5(1) |
| Associated CDETS # |
None. |
