Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 42
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Agent Greeting Fails to Play
Problem Summary |
Agent Greeting Fails to Play. |
Error Message |
UCCE Peripheral Gateway indicates "Failed to play Agent Greeting since the special dialed number 'PlayAgentGreeting' is not configured on the routing client for the peripheral." (EnterpriseAgent PIM Error ID: 42 ) |
Possible Cause |
The ICM Dialed Number "PlayAgentGreeting" was not properly configured for the peripheral routing client |
Recommended Action |
Create the ICM Dialed Number "PlayAgentGreeting" for the correct peripheral and schedule an appropriate script for it. |
Release |
Release 9.0(1) |
Associated CDETS # |
None. |