Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 42

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<td> '''Release''' </td>
<td> '''Release''' </td>
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Release 8.5(1)
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Release 9.0(1)
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[[Category:Unified CCE, Release 8.5]]
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[[Category:Unified CCE, Release 9.0]]
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[[Category:Unified CVP, Release 8.5]]
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[[Category:Unified CVP, Release 9.0]]

Latest revision as of 08:44, 5 June 2012

Agent Greeting Fails to Play

Problem Summary

Agent Greeting Fails to Play.

Error Message

UCCE Peripheral Gateway indicates "Failed to play Agent Greeting since the special dialed number 'PlayAgentGreeting' is not configured on the routing client for the peripheral." (EnterpriseAgent PIM Error ID: 42 )

Possible Cause

The ICM Dialed Number "PlayAgentGreeting" was not properly configured for the peripheral routing client

Recommended Action

Create the ICM Dialed Number "PlayAgentGreeting" for the correct peripheral and schedule an appropriate script for it.

Release

Release 9.0(1)

Associated CDETS #

None.

Rating: 0.0/5 (0 votes cast)

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