Agent Greeting Fails to Play - CRITICAL: Failed to resolve hostname

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<td> '''Release''' </td>
<td> '''Release''' </td>
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<td>
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Release 8.5(1)
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Release 9.0(1)
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[[Category:Unified CCE, Release 8.5]]
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[[Category:Unified CCE, Release 9.0]]
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[[Category:Unified CVP, Release 8.5]]
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[[Category:Unified CVP, Release 9.0]]

Latest revision as of 08:28, 5 June 2012

Agent Greeting fails to play

Problem Summary

Agent Greeting fails to play

Error Message

Attempting to resolve hostname [noexist.cisco.com] to IP address (gethostbyname). The following trace message displayed in the CTI OS client log: 09/28/10 10:04:22.234 3688 CTI OS Softphone Thd( 176) CRITICAL: Failed to resolve hostname [noexixt.cisco.com] to IP address (gethostbyname).

Possible Cause

Agent Greeting wav file missing

Recommended Action

Check that the greeting file in the error message (1102_English.wav for this example) exists in the media server.

Release

Release 9.0(1)

Associated CDETS #

None.

Rating: 0.0/5 (0 votes cast)

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