Agent Greeting Fails to Play - Agent greeting disabled for agent

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<td> '''Release''' </td>
<td> '''Release''' </td>
<td>
<td>
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Release 8.5(1)
+
Release 9.0(1)
</td>
</td>
</tr> <tr>
</tr> <tr>
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[[Category:Unified CCE, Release 8.5]]
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[[Category:Unified CCE, Release 9.0]]
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[[Category:Unified CVP, Release 8.5]]
+
[[Category:Unified CVP, Release 9.0]]

Latest revision as of 08:27, 5 June 2012

Agent Greeting Fails to Play

Problem Summary

Agent Greeting Fails to Play.

Error Message

UCCE Peripheral Gateway indicates "Agent greeting disabled for agent"

Possible Cause

The agent has manually disabled their greeting using the Disable greeting toggle button on their desktop.

Recommended Action

Re-enable the particular Agent Greeting using the button on the desktop.

Release

Release 9.0(1)

Associated CDETS #

None.

Rating: 0.0/5 (0 votes cast)

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