Agent Greeting: Agent Greeting FailureEvent - CTIOS Server

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Agent Greeting: Agent Greeting FailureEvent - CTIOS Server

Problem Summary The event is generated if the agent greeting failed to play back
Error Message eControlFailure
Possible Cause The agent greeting failed to play.

Parameters:

  • PeripheralID INTEGER The ICM Peripheral ID of the UCCE where the greeting call action occurred
  • UniqueObjectID STRING An object ID that uniquely identifies the call on which the greeting should playback
  • PeripheralID INTEGER The ICM Peripheral ID of the UCCE where the greeting call action occurred
  • FailureCode SHORT Error code
  • AgentID STRING The agent ID that represents a specific client
  • MessageType INTEGER Contains the ID of the command request that failed to execute the greeting action
  • ErrorMessage STRING String text containing the description of the failure
Recommended Action None
Release Release 8.5
Associated CDETS # None

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