After a macro runs, focus does not return to Agent Desktop
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After a macro runs, focus does not return to Agent Desktop
| Problem Summary | After a macro runs, focus remains on the application to which it played. |
|---|---|
| Error Message | None. |
| Possible Cause | The macro does not include a step to return focus to Agent Desktop (or any other preferred application). |
| Recommended Action | Insert this line at the end of the macro:
[APPLICATION:AGENT_DESKTOP=AGENT_DESKTOP] You can also change focus to an application other than Agent Desktop. To determine the string to insert at the end of the macro, create a dummy macro and play a few keystrokes to the desired application. When you finish recording, copy the application’s text identifier from the dummy macro to the macro you wish to edit. |
| Release | CAD Unified CCX 8.5 |
| Associated CDETS # | None. |
