Administration: Unable to access Administration and Serviceability UI on a newly installed system

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Unable to access Administration and Serviceability UI on a newly installed system

Problem Summary Administrator cannot access Cisco MediaSense Administration and Cisco MediaSense Serviceability Administration on a newly installed system, if they do not use port numbers in the URLs.
Error Message Cannot contact the Server. Try again.
Possible Cause Cisco Security Agent intermittently blocks access to Ports 80 and 443.
Recommended Action Use port numbers as specified below:
  • HTTP URL for Administration: 
    http://<ip address>:8080/oraadmin
  • HTTP URL for Serviceability: 
    http://<ip address>:8080/oraservice
  • HTTPS URL for Administration: 
    https://<ip address>:8443/oraadmin
  • HTTPS URL for Serviceability: 
    https://<ip address>:8443/oraservice
Release Release 8.5(1) and 8.5(2).
Associated CDETS # CSCtj94150

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