Administration: Unable to access Administration and Serviceability UI on a newly installed system

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== Unable to access Administration and Serviceability UI on a newly installed system ==
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== Unable to access Administration and Serviceability UI on a newly installed system ==
{| border="1"
{| border="1"
|-
|-
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! '''Problem Summary'''
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! '''Problem Summary'''  
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| Administrator cannot access Unified MCP Administration and Unified MCP Serviceability Administration on a newly installed system, if they do not use port numbers in the URLs.
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| Administrator cannot access Cisco MediaSense Administration and Cisco MediaSense Serviceability Administration on a newly installed system, if they do not use port numbers in the URLs.
|-
|-
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! '''Error Message'''
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! '''Error Message'''  
| Cannot contact the Server. Try again.
| Cannot contact the Server. Try again.
|-
|-
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! '''Possible Cause'''
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! '''Possible Cause'''  
| Cisco Security Agent intermittently blocks access to Ports 80 and 443.
| Cisco Security Agent intermittently blocks access to Ports 80 and 443.
|-
|-
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! '''Recommended Action'''
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! '''Recommended Action'''  
| Use port numbers as specified below:  
| Use port numbers as specified below:  
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* HTTP URL for Administration: <pre>http://<ip address>:8080/oraadmin</pre>
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*HTTP URL for Administration: <pre>http://&lt;ip address&gt;:8080/oraadmin</pre>
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* HTTP URL for Serviceability: <pre>http://<ip address>:8080/oraservice</pre>
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*HTTP URL for Serviceability: <pre>http://&lt;ip address&gt;:8080/oraservice</pre>
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* HTTPS URL for Administration: <pre>https://<ip address>:8443/oraadmin</pre>  
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*HTTPS URL for Administration: <pre>https://&lt;ip address&gt;:8443/oraadmin</pre>
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* HTTPS URL for Serviceability: <pre>https://<ip address>:8443/oraservice</pre>
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*HTTPS URL for Serviceability: <pre>https://&lt;ip address&gt;:8443/oraservice</pre>
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|-
|-
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! '''Release'''
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! '''Release'''  
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| 8.5(1)
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| Release 8.5(1) and 8.5(2).
|-
|-
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! '''Associated CDETS #'''
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! '''Associated CDETS #'''  
| CSCtj94150
| CSCtj94150
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|-
 
|}
|}
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[[Category:Cisco_MediaSense,_Release_8.5]]
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[[Category:Cisco MediaSense, Release 8.5]]
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Revision as of 20:54, 24 March 2011

Unable to access Administration and Serviceability UI on a newly installed system

Problem Summary Administrator cannot access Cisco MediaSense Administration and Cisco MediaSense Serviceability Administration on a newly installed system, if they do not use port numbers in the URLs.
Error Message Cannot contact the Server. Try again.
Possible Cause Cisco Security Agent intermittently blocks access to Ports 80 and 443.
Recommended Action Use port numbers as specified below:
  • HTTP URL for Administration:
    http://<ip address>:8080/oraadmin
  • HTTP URL for Serviceability:
    http://<ip address>:8080/oraservice
  • HTTPS URL for Administration:
    https://<ip address>:8443/oraadmin
  • HTTPS URL for Serviceability:
    https://<ip address>:8443/oraservice
Release Release 8.5(1) and 8.5(2).
Associated CDETS # CSCtj94150

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