Administration: Finesse Administration fails to save secondary Finesse server
Failure to Save Secondary Finesse Server Host Value
|Problem Summary||When you save the host or IP address of the secondary Finesse server using the Finesse administration console, you see an error indicating that the operation failed.|
|Error Message||You may see the following error message: "An error occurred. Contact your administrator."|
|Possible Cause||This problem can occur if the value of the secondary Finesse server host is the same as the value of the primary Finesse server host or if there is a problem between the Finesse server and the Finesse database.|
Before you save the secondary Finesse server host value, make sure that the value is different than the value of the primary Finesse server. If the host values are different, use the CLI command utils service list to check the status of the service "A Cisco DB".
|Release||Release 8.5(3), Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 10.6(1), Release 11.0(1)|
|Associated CDETS #||None|