Administration: Finesse Administration fails to save secondary Finesse server - Revision history

Dosproul: 1 revision

2013-01-10T20:33:11Z

1 revision

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Revision as of 20:33, 10 January 2013

Lobruce at 20:10, 4 December 2012

2012-12-04T20:10:55Z

← Older revision		Revision as of 20:10, 4 December 2012
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	#If the status of A Cisco DB is STOPPED, use the command '''utils service start A Cisco DB''' to start it.		#If the status of A Cisco DB is STOPPED, use the command '''utils service start A Cisco DB''' to start it.
-	#If the status is STARTING, wait for the service to reach a status of STARTED.	+	#If the status is STARTING, wait for the service to reach a status of STARTED.
	#If the status is STARTED, try to submit the host value for the secondary Finesse server again.		#If the status is STARTED, try to submit the host value for the secondary Finesse server again.
	#If the A Cisco DB service does not reach STARTED, or if the status is STARTED and you continue to receive an error when you try to submit the secondary Finesse server information, restart the Finesse server. If restarting the server does not solve the problem, contact Cisco Technical Support.		#If the A Cisco DB service does not reach STARTED, or if the status is STARTED and you continue to receive an error when you try to submit the secondary Finesse server information, restart the Finesse server. If restarting the server does not solve the problem, contact Cisco Technical Support.
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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3), Release 9.0(1)	+	\| Release 8.5(3), Release 9.0(1), Release 9.1(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
-	\| None.	+	\| None
	\|}		\|}

	<br>		<br>

-	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]	+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]  [[Category:Cisco Finesse, Release 9.1]]

Dosproul: 1 revision

2012-06-28T16:05:45Z

1 revision

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Revision as of 16:05, 28 June 2012

Lobruce at 21:04, 22 June 2012

2012-06-22T21:04:55Z

← Older revision		Revision as of 21:04, 22 June 2012
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	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| This problem can occur if the value of the secondary Finesse server host is the same as the value of the primary Finesse server host.	+	\| This problem can occur if the value of the secondary Finesse server host is the same as the value of the primary Finesse server host or if there is a problem between the Finesse server and the Finesse database.
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| Before you save the secondary Finesse server host value, make sure that the value is different than the value of the primary Finesse server.	+	\|
		+	Before you save the secondary Finesse server host value, make sure that the value is different than the value of the primary Finesse server. If the host values are different, use the CLI command '''utils service list''' to check the status of the service "A Cisco DB".
		+
		+	#If the status of A Cisco DB is STOPPED, use the command '''utils service start A Cisco DB''' to start it.
		+	#If the status is STARTING, wait for the service to reach a status of STARTED.
		+	#If the status is STARTED, try to submit the host value for the secondary Finesse server again.
		+	#If the A Cisco DB service does not reach STARTED, or if the status is STARTED and you continue to receive an error when you try to submit the secondary Finesse server information, restart the Finesse server. If restarting the server does not solve the problem, contact Cisco Technical Support.
		+
	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3).	+	\| Release 8.5(3), Release 9.0(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
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	<br>		<br>

-	[[Category:Cisco_Finesse,_Release_8.5]]	+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]

Dosproul: 1 revision

2012-01-04T20:56:56Z

1 revision

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Revision as of 20:56, 4 January 2012

Lobruce at 19:49, 9 December 2011

2011-12-09T19:49:05Z

New page

== Failure to Save Secondary Finesse Server Host Value ==

{| border="1"
|-
! '''Problem Summary'''
| When you save the host or IP address of the secondary Finesse server using the Finesse Administration Console, you see an error indicating that the operation failed.
|-
! '''Error Message'''
| You may see the following error message: "An error occurred. Contact your administrator."
|-
! '''Possible Cause'''
| This problem can occur if the value of the secondary Finesse server host is the same as the value of the primary Finesse server host.
|-
! '''Recommended Action'''
| Before you save the secondary Finesse server host value, make sure that the value is different than the value of the primary Finesse server.
|-
! '''Release'''
| Release 8.5(3).
|-
! '''Associated CDETS #'''
| None.
|}

<br>

[[Category:Cisco_Finesse,_Release_8.5]]