Administration: Administration page does not load after fresh install

• The URL for the administration sign-in page uses HTTPS.
• Browser cache or cookies are not cleared from a prior installation.
• The administration Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.

Verify that the URL used to load the administration sign-in page is http://hostname or IP address/cfadmin and not https://hostname or IP address/cfadmin.

If the URL is correct, clear your browser cache (delete browsing history and cookies). If the problem persists, restart the Cisco Tomcat service or restart the Finesse server.