Administration: Administration page does not load after fresh install - Revision history

Dosproul: 1 revision

2012-06-28T16:05:45Z

1 revision

← Older revision

Revision as of 16:05, 28 June 2012

Lobruce at 15:12, 22 June 2012

2012-06-22T15:12:46Z

← Older revision		Revision as of 15:12, 22 June 2012
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	\|-		\|-
	! '''Error Message'''		! '''Error Message'''
-	\| An error occurred that prevented ~~admin~~ sign-in page from loading.<br>	+	\| An error occurred that prevented administration sign-in page from loading.<br>
	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
	\|		\|
-	*The URL for the ~~admin~~ sign-in page uses HTTPS.	+	*The URL for the administration sign-in page uses HTTPS.
-	*Browser cache or cookies are not cleared from a prior installation.	+	*Browser cache or cookies are not cleared from a prior installation.
-	*The ~~admin~~ Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.	+	*The administration Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.

	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
	\|		\|
-	Verify that the URL used to load the ~~admin~~ sign-in page is http://''hostname or IP address''/cfadmin and not https://''hostname or IP address''/cfadmin.	+	Verify that the URL used to load the administration sign-in page is http://''hostname or IP address''/cfadmin and not https://''hostname or IP address''/cfadmin.

-	If the URL is correct, clear your browser cache (delete browsing history and cookies). If the problem persists, restart Cisco Tomcat ~~for the platform,~~ or ~~reboot~~ the ~~machine~~.	+	If the URL is correct, clear your browser cache (delete browsing history and cookies). If the problem persists, restart the Cisco Tomcat service or restart the Finesse server.

	\|-		\|-
	! '''Release'''		! '''Release'''
-	\| Release 8.5(3)	+	\| Release 8.5(3), Release 9.0(1)
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
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	\|}		\|}

-	<br>	+	<br>

-	[[Category:Cisco_Finesse,_Release_8.5]]	+	[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]

Karrande: 1 revision

2012-04-11T15:54:16Z

1 revision

← Older revision

Revision as of 15:54, 11 April 2012

Lobruce at 20:42, 9 April 2012

2012-04-09T20:42:01Z

← Older revision		Revision as of 20:42, 9 April 2012
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	\|		\|
	*The URL for the admin sign-in page uses HTTPS.		*The URL for the admin sign-in page uses HTTPS.
		+	*Browser cache or cookies are not cleared from a prior installation.
	*The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.		*The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.

Line 19:		Line 20:
	Verify that the URL used to load the admin sign-in page is http://''hostname or IP address''/cfadmin and not https://''hostname or IP address''/cfadmin.		Verify that the URL used to load the admin sign-in page is http://''hostname or IP address''/cfadmin and not https://''hostname or IP address''/cfadmin.

-	If the URL is correct, restart Cisco Tomcat for the platform, or reboot the machine.	+	If the URL is correct, clear your browser cache (delete browsing history and cookies). If the problem persists, restart Cisco Tomcat for the platform, or reboot the machine.

	\|-		\|-

Dosproul: 1 revision

2012-03-12T19:42:08Z

1 revision

← Older revision

Revision as of 19:42, 12 March 2012

Lobruce at 19:27, 12 March 2012

2012-03-12T19:27:14Z

← Older revision		Revision as of 19:27, 12 March 2012
Line 7:		Line 7:
	\|-		\|-
	! '''Error Message'''		! '''Error Message'''
-	\| An error occurred that prevented admin ~~login~~ page from loading.<br>	+	\| An error occurred that prevented admin sign-in page from loading.<br>
	\|-		\|-
	! '''Possible Cause'''		! '''Possible Cause'''
-	\| The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.~~<br>~~	+	\|
		+	*The URL for the admin sign-in page uses HTTPS.
		+	*The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.
		+
	\|-		\|-
	! '''Recommended Action'''		! '''Recommended Action'''
-	\| ~~Restart~~ Cisco Tomcat for the platform, or reboot the machine.	+	\|
		+	Verify that the URL used to load the admin sign-in page is http://''hostname or IP address''/cfadmin and not https://''hostname or IP address''/cfadmin.
		+
		+	If the URL is correct, restart Cisco Tomcat for the platform, or reboot the machine.
		+
	\|-		\|-
	! '''Release'''		! '''Release'''
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	\|}		\|}

-	<br>	+	<br>

	[[Category:Cisco_Finesse,_Release_8.5]]		[[Category:Cisco_Finesse,_Release_8.5]]

Dosproul: 1 revision

2012-01-04T20:56:56Z

1 revision

← Older revision

Revision as of 20:56, 4 January 2012

Lobruce at 20:13, 9 December 2011

2011-12-09T20:13:33Z

New page

== Administration page does not load after a fresh installation ==

{| border="1"
|-
! '''Problem Summary'''
| The administration sign-in page does not load after a fresh installation.
|-
! '''Error Message'''
| An error occurred that prevented admin login page from loading.<br>
|-
! '''Possible Cause'''
| The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.<br>
|-
! '''Recommended Action'''
| Restart Cisco Tomcat for the platform, or reboot the machine.
|-
! '''Release'''
| Release 8.5(3)
|-
! '''Associated CDETS #'''
| None.
|}

<br>

[[Category:Cisco_Finesse,_Release_8.5]]