Administration: Administration page does not load after fresh install

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! '''Error Message'''  
! '''Error Message'''  
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| An error occurred that prevented admin sign-in page from loading.<br>
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| An error occurred that prevented administration sign-in page from loading.<br>
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! '''Possible Cause'''  
! '''Possible Cause'''  
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*The URL&nbsp;for the admin sign-in page uses HTTPS.  
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*The URL&nbsp;for the administration sign-in page uses HTTPS.  
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*Browser cache or cookies are not cleared from a prior installation.
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*Browser cache or cookies are not cleared from a prior installation.  
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*The admin Finesse Layout XML might be corrupt, or the Administration Console&nbsp;did not&nbsp;start up correctly.
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*The administration Finesse Layout XML might be corrupt, or the Administration Console&nbsp;did not&nbsp;start up correctly.
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! '''Recommended Action'''  
! '''Recommended Action'''  
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Verify that the URL used to load the admin sign-in page is http://''hostname or IP&nbsp;address''/cfadmin and not https://''hostname or IP address''/cfadmin.  
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Verify that the URL used to load the administration sign-in page is http://''hostname or IP&nbsp;address''/cfadmin and not https://''hostname or IP address''/cfadmin.  
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If the URL is correct, clear your browser cache (delete browsing history and cookies). If the problem persists, restart&nbsp;Cisco Tomcat&nbsp;for the platform, or reboot the machine.  
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If the URL is correct, clear your browser cache (delete browsing history and cookies). If the problem persists, restart&nbsp;the Cisco Tomcat&nbsp;service or restart the Finesse server.
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! '''Release'''  
! '''Release'''  
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| Release 8.5(3)
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| Release 8.5(3), Release 9.0(1)
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! '''Associated CDETS #'''  
! '''Associated CDETS #'''  
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<br>  
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<br>
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[[Category:Cisco_Finesse,_Release_8.5]]
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[[Category:Cisco_Finesse,_Release_8.5]] [[Category:Cisco_Finesse,_Release_9.0]]

Latest revision as of 16:05, 28 June 2012

Administration page does not load after a fresh installation

Problem Summary The administration sign-in page does not load after a fresh installation.
Error Message An error occurred that prevented administration sign-in page from loading.
Possible Cause
  • The URL for the administration sign-in page uses HTTPS.
  • Browser cache or cookies are not cleared from a prior installation.
  • The administration Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.
Recommended Action

Verify that the URL used to load the administration sign-in page is http://hostname or IP address/cfadmin and not https://hostname or IP address/cfadmin.

If the URL is correct, clear your browser cache (delete browsing history and cookies). If the problem persists, restart the Cisco Tomcat service or restart the Finesse server.

Release Release 8.5(3), Release 9.0(1)
Associated CDETS # None.


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