Administration: Administration page does not load after fresh install

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*The URL for the admin sign-in page uses HTTPS.  
*The URL for the admin sign-in page uses HTTPS.  
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*Browser cache or cookies are not cleared from a prior installation.
*The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.
*The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.
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Verify that the URL used to load the admin sign-in page is http://''hostname or IP address''/cfadmin and not https://''hostname or IP address''/cfadmin.  
Verify that the URL used to load the admin sign-in page is http://''hostname or IP address''/cfadmin and not https://''hostname or IP address''/cfadmin.  
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If the URL is correct, restart Cisco Tomcat for the platform, or reboot the machine.  
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If the URL is correct, clear your browser cache (delete browsing history and cookies). If the problem persists, restart Cisco Tomcat for the platform, or reboot the machine.  
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Revision as of 20:42, 9 April 2012

Administration page does not load after a fresh installation

Problem Summary The administration sign-in page does not load after a fresh installation.
Error Message An error occurred that prevented admin sign-in page from loading.
Possible Cause
  • The URL for the admin sign-in page uses HTTPS.
  • Browser cache or cookies are not cleared from a prior installation.
  • The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.
Recommended Action

Verify that the URL used to load the admin sign-in page is http://hostname or IP address/cfadmin and not https://hostname or IP address/cfadmin.

If the URL is correct, clear your browser cache (delete browsing history and cookies). If the problem persists, restart Cisco Tomcat for the platform, or reboot the machine.

Release Release 8.5(3)
Associated CDETS # None.


Rating: 0.0/5 (0 votes cast)

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