Administration: Administration page does not load after fresh install
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*The URL for the admin sign-in page uses HTTPS. | *The URL for the admin sign-in page uses HTTPS. | ||
| + | *Browser cache or cookies are not cleared from a prior installation. | ||
*The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly. | *The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly. | ||
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Verify that the URL used to load the admin sign-in page is http://''hostname or IP address''/cfadmin and not https://''hostname or IP address''/cfadmin. | Verify that the URL used to load the admin sign-in page is http://''hostname or IP address''/cfadmin and not https://''hostname or IP address''/cfadmin. | ||
| - | If the URL is correct, restart Cisco Tomcat for the platform, or reboot the machine. | + | If the URL is correct, clear your browser cache (delete browsing history and cookies). If the problem persists, restart Cisco Tomcat for the platform, or reboot the machine. |
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Revision as of 20:42, 9 April 2012
Administration page does not load after a fresh installation
| Problem Summary | The administration sign-in page does not load after a fresh installation. |
|---|---|
| Error Message | An error occurred that prevented admin sign-in page from loading. |
| Possible Cause |
|
| Recommended Action |
Verify that the URL used to load the admin sign-in page is http://hostname or IP address/cfadmin and not https://hostname or IP address/cfadmin. If the URL is correct, clear your browser cache (delete browsing history and cookies). If the problem persists, restart Cisco Tomcat for the platform, or reboot the machine. |
| Release | Release 8.5(3) |
| Associated CDETS # | None. |
