Administration: Administration page does not load after fresh install

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! '''Error Message'''  
! '''Error Message'''  
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| An error occurred that prevented admin login page from loading.<br>
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| An error occurred that prevented admin sign-in page from loading.<br>
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! '''Possible Cause'''  
! '''Possible Cause'''  
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| The admin Finesse Layout XML might be corrupt, or the Administration Console&nbsp;did not&nbsp;start up correctly.<br>
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*The URL&nbsp;for the admin sign-in page uses HTTPS.
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*The admin Finesse Layout XML might be corrupt, or the Administration Console&nbsp;did not&nbsp;start up correctly.
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! '''Recommended Action'''  
! '''Recommended Action'''  
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| Restart&nbsp;Cisco Tomcat&nbsp;for the platform, or reboot the machine.
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Verify that the URL used to load the admin sign-in page is http://''hostname or IP&nbsp;address''/cfadmin and not https://''hostname or IP address''/cfadmin.
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If the URL is correct, restart&nbsp;Cisco Tomcat&nbsp;for the platform, or reboot the machine.  
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! '''Release'''  
! '''Release'''  
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[[Category:Cisco_Finesse,_Release_8.5]]
[[Category:Cisco_Finesse,_Release_8.5]]

Revision as of 19:27, 12 March 2012

Administration page does not load after a fresh installation

Problem Summary The administration sign-in page does not load after a fresh installation.
Error Message An error occurred that prevented admin sign-in page from loading.
Possible Cause
  • The URL for the admin sign-in page uses HTTPS.
  • The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly.
Recommended Action

Verify that the URL used to load the admin sign-in page is http://hostname or IP address/cfadmin and not https://hostname or IP address/cfadmin.

If the URL is correct, restart Cisco Tomcat for the platform, or reboot the machine.

Release Release 8.5(3)
Associated CDETS # None.


Rating: 0.0/5 (0 votes cast)

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