Administration: Administration page does not load after fresh install
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! '''Error Message''' | ! '''Error Message''' | ||
| - | | An error occurred that prevented admin | + | | An error occurred that prevented admin sign-in page from loading.<br> |
|- | |- | ||
! '''Possible Cause''' | ! '''Possible Cause''' | ||
| - | | The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly. | + | | |
| + | *The URL for the admin sign-in page uses HTTPS. | ||
| + | *The admin Finesse Layout XML might be corrupt, or the Administration Console did not start up correctly. | ||
| + | |||
|- | |- | ||
! '''Recommended Action''' | ! '''Recommended Action''' | ||
| - | | | + | | |
| + | Verify that the URL used to load the admin sign-in page is http://''hostname or IP address''/cfadmin and not https://''hostname or IP address''/cfadmin. | ||
| + | |||
| + | If the URL is correct, restart Cisco Tomcat for the platform, or reboot the machine. | ||
| + | |||
|- | |- | ||
! '''Release''' | ! '''Release''' | ||
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| - | <br> | + | <br> |
[[Category:Cisco_Finesse,_Release_8.5]] | [[Category:Cisco_Finesse,_Release_8.5]] | ||
Revision as of 19:27, 12 March 2012
Administration page does not load after a fresh installation
| Problem Summary | The administration sign-in page does not load after a fresh installation. |
|---|---|
| Error Message | An error occurred that prevented admin sign-in page from loading. |
| Possible Cause |
|
| Recommended Action |
Verify that the URL used to load the admin sign-in page is http://hostname or IP address/cfadmin and not https://hostname or IP address/cfadmin. If the URL is correct, restart Cisco Tomcat for the platform, or reboot the machine. |
| Release | Release 8.5(3) |
| Associated CDETS # | None. |
