Add to Cluster Failed with Message "Failed to reset system account password"
Add to cluster failed with message "Failed to reset system account password".
|Problem Summary|| Add to cluster failed with message "Failed to reset system account password".
|Error Message|| uccxdb.util - ERROR - Error while getting property value
Traceback (most recent call last): File "/opt/cisco/uccx/bin/uccxDbHelper.py", line 451, in get_property self.connect('db_cra@' + db) File "/opt/cisco/uccx/bin/uccxDbHelper.py", line 356, in connect autocommit=True) DatabaseError: SQLCODE -951 in CONNECT: IX000: Incorrect password or user uccxuser@EXAMPLE.com is not known on the database server
|Possible Cause||system account password is not in sync with sftp password.|
Run the following command in CLI using root access. sudo -u root /opt/cisco/uccx/bin/uccxuserpassreset.sh
|Associated CDETS #||CSCtk68473|