Add to Cluster Failed with Message "Failed to reset system account password"

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Revision as of 12:30, 17 March 2011

Add to cluster failed with message "Failed to reset system account password".

Problem Summary Add to cluster failed with message "Failed to reset system account password".
Error Message uccxdb.util - ERROR - Error while getting property value

Traceback (most recent call last): File "/opt/cisco/uccx/bin/uccxDbHelper.py", line 451, in get_property self.connect('db_cra@' + db) File "/opt/cisco/uccx/bin/uccxDbHelper.py", line 356, in connect autocommit=True) DatabaseError: SQLCODE -951 in CONNECT: IX000: Incorrect password or user uccxuser@EXAMPLE.com is not known on the database server


Possible Cause system account password is not in sync with sftp password.
Recommended Action

Run the following command in CLI using root access. sudo -u root /opt/cisco/uccx/bin/uccxuserpassreset.sh

Release Release 8.0(2)SU3
Associated CDETS # CSCtk68473

Rating: 0.0/5 (0 votes cast)

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