Activity Chart - Revision history

Saychakr at 07:52, 24 February 2011

2011-02-24T07:52:45Z

← Older revision		Revision as of 07:52, 24 February 2011
Line 409:		Line 409:


-	~~[[Category:Unified ICM/Contact Center Enterprise & Hosted]]~~
	[[Category:Unified Contact Center Express]]		[[Category:Unified Contact Center Express]]
	[[Category:Unified Contact Center Enterprise]]		[[Category:Unified Contact Center Enterprise]]
	[[Category:Unified ICM/CCE & Hosted, Release 7.5]]		[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
	[[Category:Unified CCE, Release 8.0]]		[[Category:Unified CCE, Release 8.0]]
-	~~[[Category:Unified ICM/Contact Center Enterprise & Hosted \| Troubleshooting]]~~

Saychakr at 13:18, 11 January 2011

2011-01-11T13:18:09Z

← Older revision		Revision as of 13:18, 11 January 2011
Line 407:		Line 407:

	:* '''NOTE:''' This list does not contain special sub-status codes used during integration with IPCC.		:* '''NOTE:''' This list does not contain special sub-status codes used during integration with IPCC.
		+
		+
		+	[[Category:Unified ICM/Contact Center Enterprise & Hosted]]
		+	[[Category:Unified Contact Center Express]]
		+	[[Category:Unified Contact Center Enterprise]]
		+	[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
		+	[[Category:Unified CCE, Release 8.0]]
		+	[[Category:Unified ICM/Contact Center Enterprise & Hosted \| Troubleshooting]]

Saychakr at 13:04, 11 January 2011

2011-01-11T13:04:11Z

← Older revision		Revision as of 13:04, 11 January 2011
Line 404:		Line 404:
	\|Assigned for Supervision		\|Assigned for Supervision
	\|}		\|}
		+
		+
		+	:* '''NOTE:''' This list does not contain special sub-status codes used during integration with IPCC.

Saychakr at 13:03, 11 January 2011

2011-01-11T13:03:24Z

← Older revision		Revision as of 13:03, 11 January 2011
Line 244:		Line 244:
	\| -		\| -
	\|-		\|-
-	\|	+	\|pre_completion(7000)
		+	\|in_progress(7900)
		+	\|Reply complete Original(a1)
		+	\|200
		+	\|1
		+	\|6
		+	\|Replied
		+	\|-
		+	\|pre_completion(7000)
		+	\|ready_for_email_dispatch(7100)
		+	\|Forward Outgoing(a2)
		+	\|200
		+	\|1
		+	\|7
		+	\| -
		+	\|-
		+	\|pre_completion(7000)
		+	\|ready_for_email_dispatch(7100)
		+	\|Auto Reply
		+	\|200
		+	\|1
		+	\|9
		+	\| -
		+	\|-
		+	\|pre_completion(7000)
		+	\|ready_for_email_dispatch(7100)
		+	\|Auto Ack
		+	\|200
		+	\|1
		+	\|10
		+	\| -
		+	\|-
		+	\|pre_completion(7000)
		+	\|ready_for_email_dispatch(7100)
		+	\|Redirect Outgoing(a2)
		+	\|200
		+	\|1
		+	\|12
		+	\| -
		+	\|-
		+	\|pre_completion(7000)
		+	\|ready_for_email_dispatch(7100)
		+	\|Default OutBound Rule
		+	\| -
		+	\| -
		+	\| -
		+	\|Replied
		+	\|-
		+	\|workflow(3000)
		+	\|in_progress(3900)
		+	\|InBound Rules
		+	\|100
		+	\|1
		+	\|1
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_general_workflow(3300)
		+	\|Assign Task To System
		+	\| -
		+	\|10000
		+	\|10001
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_inbound_workflow(3100)
		+	\|Retriever
		+	\|100
		+	\|1
		+	\|1
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_inbound_workflow(3100)
		+	\|Permanent Undeliver
		+	\|100
		+	\|1
		+	\|4
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_inbound_workflow(3100)
		+	\|Temporary Undeliver
		+	\|100
		+	\|1
		+	\|5
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_inbound_workflow(3100)
		+	\|Department Transfer
		+	\| -
		+	\| -
		+	\| -
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_outbound_workflow(3200)
		+	\|Reply complete Outgoing(a2)
		+	\|200
		+	\|1
		+	\|6
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_outbound_workflow(3200)
		+	\|Reply Outgoing(a2)
		+	\|200
		+	\|1
		+	\|6
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_outbound_workflow(3200)
		+	\|Reply Reply Save(a2)
		+	\|200
		+	\| 1
		+	\| 6
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_outbound_workflow(3200)
		+	\|Compose send
		+	\|200
		+	\|1
		+	\|8
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_outbound_workflow(3200)
		+	\|Compose send complete
		+	\|200
		+	\|1
		+	\|8
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_outbound_workflow(3200)
		+	\|Group Reply
		+	\|200
		+	\|1
		+	\|11
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_outbound_workflow(3200)
		+	\|Accept second Outgoing(a3)
		+	\|200
		+	\|1
		+	\|14
		+	\| -
		+	\|-
		+	\|workflow(3000)
		+	\|ready_for_outbound_workflow(3200)
		+	\|Reattempt second outgoing
		+	\|200
		+	\|1
		+	\|16
		+	\|Assigned for Supervision
		+	\|}

Saychakr at 12:50, 11 January 2011

2011-01-11T12:50:40Z

← Older revision		Revision as of 12:50, 11 January 2011
Line 210:		Line 210:
	\|1		\|1
	\|6		\|6
		+	\| -
		+	\|-
		+	\|completed(9000)
		+	\|done(9100)
		+	\|Undispatch
		+	\|200
		+	\|1
		+	\|13
		+	\| -
		+	\|-
		+	\|completed(9000)
		+	\|done(9100)
		+	\|Activity Completion
		+	\| -
		+	\| -
		+	\| -
		+	\| -
		+	\|-
		+	\|completed(9000)
		+	\|done(9100)
		+	\|Dispatcher
		+	\| -
		+	\| -
		+	\| -
		+	\| -
		+	\|-
		+	\|pre_completion(7000)
		+	\|email_dispatch_in_progress(7300)
		+	\|Dispatcher Processing
		+	\| -
		+	\| -
		+	\| -
	\| -		\| -
	\|-		\|-
	\|		\|

Saychakr at 12:46, 11 January 2011

2011-01-11T12:46:51Z

← Older revision		Revision as of 12:46, 11 January 2011
Line 187:		Line 187:
	\| -		\| -
	\|Assigned for Supervision		\|Assigned for Supervision
		+	\|-
		+	\|completed(9000)
		+	\|done(9100)
		+	\|Accept first Outgoing(a2)
		+	\|200
		+	\|1
		+	\|6
		+	\| -
		+	\|-
		+	\|completed(9000)
		+	\|done(9100)
		+	\|Reattempt first Outgoing
		+	\|200
		+	\|1
		+	\|6
		+	\|Assigned for Supervision
		+	\|-
		+	\|completed(9000)
		+	\|done(9100)
		+	\|Reject first Outgoing Reply
		+	\|200
		+	\|1
		+	\|6
		+	\| -
	\|-		\|-
	\|		\|

Saychakr at 12:44, 11 January 2011

2011-01-11T12:44:27Z

← Older revision		Revision as of 12:44, 11 January 2011
Line 180:		Line 180:
	\| -		\| -
	\|-		\|-
		+	\|Assignment(4000)
		+	\|ready_for_internal_assignment(4100)
		+	\|OutBound Queue Assignment
		+	\| -
		+	\| -
		+	\| -
		+	\|Assigned for Supervision
		+	\|-
		+	\|

Saychakr at 09:01, 11 January 2011

2011-01-11T09:01:24Z

← Older revision		Revision as of 09:01, 11 January 2011
Line 164:		Line 164:
	\|Transferred by agent		\|Transferred by agent
	\|-		\|-
-	\|
	\|Assignment(4000)		\|Assignment(4000)
	\|ready_for_internal_assignment(4100)		\|ready_for_internal_assignment(4100)

Saychakr at 09:00, 11 January 2011

2011-01-11T09:00:08Z

← Older revision		Revision as of 09:00, 11 January 2011
Line 171:		Line 171:
	\|10000		\|10000
	\|10001		\|10001
		+	\| -
		+	\|-
		+	\|Assignment(4000)
		+	\|ready_for_internal_assignment(4100)
		+	\|InBound Queue Assignment
		+	\| -
		+	\| -
		+	\| -
	\| -		\| -
	\|-		\|-

Saychakr at 08:58, 11 January 2011

2011-01-11T08:58:39Z

← Older revision		Revision as of 08:58, 11 January 2011
Line 165:		Line 165:
	\|-		\|-
	\|		\|
		+	\|Assignment(4000)
		+	\|ready_for_internal_assignment(4100)
		+	\|Assign Task To Queue
		+	\| -
		+	\|10000
		+	\|10001
		+	\| -
		+	\|-