Activity Chart

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|Transferred by agent  
|Transferred by agent  
|-
|-
 +
|Assigned(5000)
 +
|new(5100)
 +
|Skill Based Module
 +
| -
 +
| -
 +
| -
 +
| -
 +
|-
 +
|Assigned(5000)
 +
|new(5100)
 +
|User Transfer
 +
| -
 +
| -
 +
| -
 +
|Transferred by agent
 +
|-
 +
|Assignment(4000)
 +
|ready_for_internal_assignment(4100)
 +
|Assign Task To Queue
 +
| -
 +
|10000
 +
|10001
 +
| -
 +
|-
 +
|Assignment(4000)
 +
|ready_for_internal_assignment(4100)
 +
|InBound Queue Assignment
 +
| -
 +
| -
 +
| -
 +
| -
 +
|-
 +
|Assignment(4000)
 +
|ready_for_internal_assignment(4100)
 +
|OutBound Queue Assignment
 +
| -
 +
| -
 +
| -
 +
|Assigned for Supervision
 +
|-
 +
|completed(9000)
 +
|done(9100)
 +
|Accept first Outgoing(a2)
 +
|200
 +
|1
 +
|6
 +
| -
 +
|-
 +
|completed(9000)
 +
|done(9100)
 +
|Reattempt first Outgoing
 +
|200
 +
|1
 +
|6
 +
|Assigned for Supervision
 +
|-
 +
|completed(9000)
 +
|done(9100)
 +
|Reject first Outgoing Reply
 +
|200
 +
|1
 +
|6
 +
| -
 +
|-
 +
|completed(9000)
 +
|done(9100)
 +
|Undispatch
 +
|200
 +
|1
 +
|13
 +
| -
 +
|-
 +
|completed(9000)
 +
|done(9100)
 +
|Activity Completion
 +
| -
 +
| -
 +
| -
 +
| - 
 +
|-
 +
|completed(9000)
 +
|done(9100)
 +
|Dispatcher
 +
| -
 +
| -
 +
| -
 +
| -
 +
|-
 +
|pre_completion(7000)
 +
|email_dispatch_in_progress(7300)
 +
|Dispatcher Processing
 +
| -
 +
| -
 +
| -
 +
| -
 +
|-
 +
|pre_completion(7000)
 +
|in_progress(7900)
 +
|Reply complete Original(a1)
 +
|200
 +
|1
 +
|6
 +
|Replied
 +
|-
 +
|pre_completion(7000)
 +
|ready_for_email_dispatch(7100)
 +
|Forward Outgoing(a2)
 +
|200
 +
|1
 +
|7
 +
| -
 +
|-
 +
|pre_completion(7000)
 +
|ready_for_email_dispatch(7100)
 +
|Auto Reply
 +
|200
 +
|1
 +
|9
 +
| -
 +
|-
 +
|pre_completion(7000)
 +
|ready_for_email_dispatch(7100)
 +
|Auto Ack
 +
|200
 +
|1
 +
|10
 +
| -
 +
|-
 +
|pre_completion(7000)
 +
|ready_for_email_dispatch(7100)
 +
|Redirect Outgoing(a2)
 +
|200
 +
|1
 +
|12
 +
| -
 +
|-
 +
|pre_completion(7000)
 +
|ready_for_email_dispatch(7100)
 +
|Default OutBound Rule
 +
| -
 +
| -
 +
| -
 +
|Replied
 +
|-
 +
|workflow(3000)
 +
|in_progress(3900)
 +
|InBound Rules
 +
|100
 +
|1
 +
|1
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_general_workflow(3300)
 +
|Assign Task To System
 +
| -
 +
|10000
 +
|10001
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_inbound_workflow(3100)
 +
|Retriever
 +
|100
 +
|1
 +
|1
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_inbound_workflow(3100)
 +
|Permanent Undeliver
 +
|100
 +
|1
 +
|4
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_inbound_workflow(3100)
 +
|Temporary Undeliver
 +
|100
 +
|1
 +
|5
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_inbound_workflow(3100)
 +
|Department Transfer
 +
| -
 +
| -
 +
| -
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_outbound_workflow(3200)
 +
|Reply complete  Outgoing(a2)
 +
|200
 +
|1
 +
|6
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_outbound_workflow(3200)
 +
|Reply Outgoing(a2)
 +
|200
 +
|1
 +
|6
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_outbound_workflow(3200)
 +
|Reply Reply Save(a2)
 +
|200
 +
| 1
 +
| 6
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_outbound_workflow(3200)
 +
|Compose send
 +
|200
 +
|1
 +
|8
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_outbound_workflow(3200)
 +
|Compose send complete
 +
|200
 +
|1
 +
|8
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_outbound_workflow(3200)
 +
|Group Reply
 +
|200
 +
|1
 +
|11
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_outbound_workflow(3200)
 +
|Accept second Outgoing(a3)
 +
|200
 +
|1
 +
|14
 +
| -
 +
|-
 +
|workflow(3000)
 +
|ready_for_outbound_workflow(3200)
 +
|Reattempt second outgoing
 +
|200
 +
|1
 +
|16
 +
|Assigned for Supervision
 +
|}
 +
 +
 +
:* '''NOTE:''' This list does not contain special sub-status codes used during integration with IPCC.
 +
 +
 +
[[Category:Unified Contact Center Express]]
 +
[[Category:Unified Contact Center Enterprise]]
 +
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
 +
[[Category:Unified CCE, Release 8.0]]

Revision as of 07:52, 24 February 2011

Note:

The table below gives the interpretations of various status and sub-status values in the EGPL_CASEMGMT_ACTIVITY table for a given activity that resides in the system. It will be very helpful for debugging retriever, workflow, dispatcher, and other activity based issues when you run SELECT queries (with filters) on this table to determine whether an activity actually made it into the system or why the activity failed to get processed, dispatched, etc.


Activity Status Activity Substatus Action Activity Mode Activity Type Activity Subtype Last Action Reason
Assigned(5000) in_progress(5900) Forward Original(a1) 100 1 1 Forwarded
Assigned(5000) in_progress(5900) Redirect Original(a1) 100 1 1 Redirected
Assigned(5000) in_progress(5900) Reply Original(a1) 100 1 1 Replied
Assigned(5000) in_progress(5900) Reply Reply Save Original(a1) 100 1 1 Replied
Assigned(5000) in_progress(5900) Reply Save Original(a1) 100 1 1 Saved Draft
Assigned(5000) in_progress(5900) Reply Save(a2) 100 1 6 -
Assigned(5000) in_progress(5900) Accept Save Draft Changes 200 1 6 Save draft to supervise
Assigned(5000) in_progress(5900) Reject first Outgoing Compose 200 1 6 Waiting for Approval
Assigned(5000) in_progress(5900) Compose Save 200 1 8 -
Assigned(5000) in_progress(5900) OutBound Original Changes - - - Waiting for Approval
Assigned(5000) new(5100) Reject second Outgoing 200 1 15 Rejected
Assigned(5000) new(5100) Assign Task To User - 10000 10001 -
Assigned(5000) new(5100) Task Save - 10000 10001 Saved Draft
Assigned(5000) new(5100) InBound User Assignment - - - assigned_by_system
Assigned(5000) new(5100) OutBound User Assignment - - - Assigned for Supervision
Assigned(5000) new(5100) Pull - - - -
Assigned(5000) new(5100) Queue Transfer - - - Transferred by agent
Assigned(5000) new(5100) Skill Based Module - - - -
Assigned(5000) new(5100) User Transfer - - - Transferred by agent
Assignment(4000) ready_for_internal_assignment(4100) Assign Task To Queue - 10000 10001 -
Assignment(4000) ready_for_internal_assignment(4100) InBound Queue Assignment - - - -
Assignment(4000) ready_for_internal_assignment(4100) OutBound Queue Assignment - - - Assigned for Supervision
completed(9000) done(9100) Accept first Outgoing(a2) 200 1 6 -
completed(9000) done(9100) Reattempt first Outgoing 200 1 6 Assigned for Supervision
completed(9000) done(9100) Reject first Outgoing Reply 200 1 6 -
completed(9000) done(9100) Undispatch 200 1 13 -
completed(9000) done(9100) Activity Completion - - - -
completed(9000) done(9100) Dispatcher - - - -
pre_completion(7000) email_dispatch_in_progress(7300) Dispatcher Processing - - - -
pre_completion(7000) in_progress(7900) Reply complete Original(a1) 200 1 6 Replied
pre_completion(7000) ready_for_email_dispatch(7100) Forward Outgoing(a2) 200 1 7 -
pre_completion(7000) ready_for_email_dispatch(7100) Auto Reply 200 1 9 -
pre_completion(7000) ready_for_email_dispatch(7100) Auto Ack 200 1 10 -
pre_completion(7000) ready_for_email_dispatch(7100) Redirect Outgoing(a2) 200 1 12 -
pre_completion(7000) ready_for_email_dispatch(7100) Default OutBound Rule - - - Replied
workflow(3000) in_progress(3900) InBound Rules 100 1 1 -
workflow(3000) ready_for_general_workflow(3300) Assign Task To System - 10000 10001 -
workflow(3000) ready_for_inbound_workflow(3100) Retriever 100 1 1 -
workflow(3000) ready_for_inbound_workflow(3100) Permanent Undeliver 100 1 4 -
workflow(3000) ready_for_inbound_workflow(3100) Temporary Undeliver 100 1 5 -
workflow(3000) ready_for_inbound_workflow(3100) Department Transfer - - - -
workflow(3000) ready_for_outbound_workflow(3200) Reply complete Outgoing(a2) 200 1 6 -
workflow(3000) ready_for_outbound_workflow(3200) Reply Outgoing(a2) 200 1 6 -
workflow(3000) ready_for_outbound_workflow(3200) Reply Reply Save(a2) 200 1 6 -
workflow(3000) ready_for_outbound_workflow(3200) Compose send 200 1 8 -
workflow(3000) ready_for_outbound_workflow(3200) Compose send complete 200 1 8 -
workflow(3000) ready_for_outbound_workflow(3200) Group Reply 200 1 11 -
workflow(3000) ready_for_outbound_workflow(3200) Accept second Outgoing(a3) 200 1 14 -
workflow(3000) ready_for_outbound_workflow(3200) Reattempt second outgoing 200 1 16 Assigned for Supervision


  • NOTE: This list does not contain special sub-status codes used during integration with IPCC.

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