A media step causes a Could not create PlayPromptDialog Object exception
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== A media step causes a Could not create PlayPromptDialog Object exception == | == A media step causes a Could not create PlayPromptDialog Object exception == | ||
Latest revision as of 18:12, 18 December 2009
A media step causes a Could not create PlayPromptDialog Object exception
| Problem Summary | Any media step except SendDigitString causes the following exception in the Cisco Unified CCX trace files. |
|---|---|
| Error Message | Could not create PlayPromptDialog Object:
|
| Possible Cause | A Primary Dialog Group was not specified when a trigger was defined. |
| Recommended Action |
After you add an application in the Cisco Unified CCX Application Configuration web page, you must define a trigger. When you define a trigger for the application, you must define both a Call Control Group and a Primary Dialog Group in the JTAPI Trigger Configuration window. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
