| Problem Summary
| A Database Connection Error 5051 error appears in HRC 8.0 or 8.5 when a user tries to login to HRC
|
| Error Message
| Unable to establish connection to database.Check the log file for error 5051.
|
| Possible Cause
| Following can be possibilities -
- The password for the Informix DB user account 'uccxhrc' has been changed
- 'Informix Driver' is deleted from 'C:\Program files\Cisco Unified CCX Historical Reports' at the client machine
- 'Informix server' is down
|
| Recommended Action
|
- If you change the password for the Informix DB user account 'uccxhrc', please contact DE to set back the password to the actual one.
- Ensure that 'Client-SDK' is present under 'C:\Program files\Cisco Unified CCX Historical Reports\Driver' folder of the client machine
- Ensure that 'Informix Server' is up and accessible at the UCCX machine.
|
| Release
| Release 8.0, Release 8.5,
|
| Associated CDETS #
|
|
