A Database Connection Error 5051 error appears in HRC 8.0 or 8.5

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Latest revision as of 06:31, 8 July 2011

A Database Connection Error 5051 error appears in HRC 8.0 or 8.5

Problem Summary A Database Connection Error 5051 error appears in HRC 8.0 or 8.5 when a user tries to login to HRC
Error Message Unable to establish connection to database.Check the log file for error 5051.
Possible Cause Following can be possibilities -
  • The password for the Informix DB user account 'uccxhrc' has been changed
  • 'Informix Driver' is deleted from 'C:\Program files\Cisco Unified CCX Historical Reports' at the client machine
  • 'Informix server' is down
Recommended Action
  • If you change the password for the Informix DB user account 'uccxhrc', please contact DE to set back the password to the actual one.
  • Ensure that 'Client-SDK' is present under 'C:\Program files\Cisco Unified CCX Historical Reports\Driver' folder of the client machine
  • Ensure that 'Informix Server' is up and accessible at the UCCX machine.
Release Release 8.0, Release 8.5,
Associated CDETS #

Rating: 1.6/5 (7 votes cast)

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