AVAYA Checklist

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PG Connectivity:

Status If CMS less, then check the link configuration and verify if the same link is utilised by the same PG machine in the AES server.
If CMS Enabled, verify step 1 for ACD connectivity, check if the RTA session and the port number for that PG ip in the CMS configuration is correct and running. If still problem persists use netstat -a command in the PG box and check if the port number which the PG is configured to connect to CMS is used by some other process and if it is established.
Failover Check if OPC are in sync (by using opctest: status command) and also get MDS logs

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