API: MediaSense application sign-in fails with administration credentials

(Difference between revisions)

Revision as of 16:15, 15 November 2011

Problem Summary	When using administration credentials to access the MediaSense APIs, the sign-in fails.
Error Message	Your login credentials (username or password ) are invalid
Possible Cause	The user attempts an application sign-in using administration credentials.
Recommended Action	MediaSense application sign-in requires a separate API User with credentials that are different from the Administration Credentials. An API user can be specified using the MediaSense Administration interface (API users can be imported from the list of Unified CM users). In Unified CM you should choose (or configure) one or more end users that will be used as MediaSense API users. After you do this, use the following steps to specify the Unified CM end users as API users in MediaSense: Sign in to Cisco MediaSense administration by pointing your browser to http://servername/oraadmin, where servername is the IP address of the MediaSense server Choose Administration > MediaSense User Configuration Click Manage MediaSense Users, to display the Unified CM Users list and the MediaSense API Users list Select and import the Unified CM users that you want to specify as API users
Release	Release 8.5(1), 8.5(2), 8.5(3), 8.5(4).
Associated CDETS #	None

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