API: Incorrect session or participant duration
Incorrect session or participant duration
|Problem Summary||Track, participant, or session duration is incorrect or negative (for example: "sessionDuration":-4776).|
|Error Message|| from /var/log/active/syslog/messages: |
Aug 23 02:51:05 pauems01 user 6 ilog_impl: Restarting NTP as time offset is -185.215622 msec. Aug 23 02:51:07 pauems01 user 6 ilog_impl: NTP servers list: 10.192.254.11 10.192.254.1
Aug 23 02:51:07 pauems01 user 6 ilog_impl: ntpdate query response: server 10.192.254.11, \
Aug 23 02:51:07 pauems01 user 6 ilog_impl: ntpdate query response: server 10.192.254.1, \
Incorrect duration could have several causes, unsynchronized NTP servers is a known possibility.
The Cisco MediaSense publisher server uses two NTP servers to synchronize time. However, the time on these NTP servers may not be synchronized. As a result, Cisco MediaSense servers switch their times based on the currently-synchronized NTP server.
Verify that both NTP servers provide synchronized times.
Release 8.5(1), Release 8.5(2), and Release 8.5(3).
|Associated CDETS #||