API: Incorrect session or participant duration
From DocWiki
(Difference between revisions)
m (1 revision) |
|||
Line 23: | Line 23: | ||
! '''Possible Cause''' | ! '''Possible Cause''' | ||
| | | | ||
- | Incorrect duration could have several causes, unsynchronized NTP servers is a known possibility. | + | Incorrect duration could have several causes, unsynchronized NTP servers is a known possibility. |
The Cisco MediaSense publisher server uses two NTP servers to synchronize time. However, the time on these NTP servers may not be synchronized. As a result, Cisco MediaSense servers switch their times based on the currently-synchronized NTP server. | The Cisco MediaSense publisher server uses two NTP servers to synchronize time. However, the time on these NTP servers may not be synchronized. As a result, Cisco MediaSense servers switch their times based on the currently-synchronized NTP server. | ||
Line 35: | Line 35: | ||
! '''Release''' | ! '''Release''' | ||
| | | | ||
- | Release 8.5(1), Release 8.5(2), | + | Release 8.5(1), Release 8.5(2), Release 8.5(3), and Release 8.5(4). |
|- | |- |
Revision as of 19:38, 25 January 2012
Incorrect session or participant duration
Problem Summary | Track, participant, or session duration is incorrect or negative (for example: "sessionDuration":-4776). |
---|---|
Error Message | from /var/log/active/syslog/messages: Aug 23 02:51:05 pauems01 user 6 ilog_impl: Restarting NTP as time offset is -185.215622 msec. Aug 23 02:51:07 pauems01 user 6 ilog_impl: NTP servers list: 10.192.254.11 10.192.254.1 Aug 23 02:51:07 pauems01 user 6 ilog_impl: ntpdate query response: server 10.192.254.11, \ Aug 23 02:51:07 pauems01 user 6 ilog_impl: ntpdate query response: server 10.192.254.1, \ |
Possible Cause |
Incorrect duration could have several causes, unsynchronized NTP servers is a known possibility. The Cisco MediaSense publisher server uses two NTP servers to synchronize time. However, the time on these NTP servers may not be synchronized. As a result, Cisco MediaSense servers switch their times based on the currently-synchronized NTP server. |
Recommended Action |
Verify that both NTP servers provide synchronized times. |
Release |
Release 8.5(1), Release 8.5(2), Release 8.5(3), and Release 8.5(4). |
Associated CDETS # |
None. |