API: Incorrect participant duration
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Latest revision as of 20:19, 8 October 2011
Incorrect participant duration
| Problem Summary | The far-end participant duration for the Session Query and Session Event APIs is incorrect. |
|---|---|
| Error Message | None. |
| Possible Cause | If a far-end participant is not present for the entire duration of a recording session, the duration response for that participant is incorrect. |
| Recommended Action | At any time, a recording session can only have two participants: a near-end participant (identified by Track Number 0) and a far-end participant (any non-zero track number). Even in a conference scenario, only the conference bridge number is available to Cisco MediaSense. Consequently, if multiple participants are available in a bridge, Cisco MediaSense only displays one participant(identified by the isConference flag).
The only way a participant list can be changed in a recording session is if the far-end participant performs a transfer or has a conference. If the near-end participant drops off or initiates a conference, the existing recording session terminates. So the workaround is to use the start time of a new far-end participant as the end time of the previous far-end participant and calculate the duration. Also use this workaround for SessionEvent to determine if a far-end participant (was) dropped from a recording session (and if so, at what time). |
| Release | Release 8.5(1). |
| Associated CDETS # | CSCtl47917 |
