ALL CALLS MARKED AS NO ANSWER

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Latest revision as of 06:07, 3 March 2011

Problem Summary All voice , fax, answering machine and busy calls are marked as no answer calls in RTR.
Error Message All voice , fax, answering machine and busy calls are marked as no answer calls in RTR.
Possible Cause This may due to some delay in the network together with small value set for Dialer Ring No Answer Time. Due to this, all the calls might

get marked as RNA even before CPA is complete.


Recommended Action Increase the value for Dialer Ring No Answer Time in appadmin campaign configuration page and try out the call again.
Release Release 8.5(1)
Associated CDETS # NA

Rating: 0.0/5 (0 votes cast)

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