"Select Project" wizard in Call Studio does not work on Windows 7
Revision as of 09:40, 29 June 2012 by Sundravi
"Select Project" wizard in Call Studio does not work in Windows 7
|Problem Summary||Call Studio is installed on Windows 7 (or possible any 64-bit OS). Go to File > New > Project (or Other), it opens the "Select a Wizard" screen. This screen can not be controlled by the mouse and nothing can be selected. There is normally a "Filter" box, however this does not appear.|
|Error Message||No Error messages. Mouse and Keyboard do not work properly inside the Select Project Wizard|
|Possible Cause||There is some conflicting application/service/feature that is running , which is causing this Call Studio GUI problem.|
|Recommended Action|| Check for any Video Driver related features/application that are running like NVIDIA NView Desktop Manager, Logitec Setpoint,Hydravision, UltraMon, , PolyVision ENO boards desktop manager etc.
Disable any/all of these processes/applications. Restart Call Studio.
|Release||Unified Call Studio 8.5 , Unified Call Studio 9.0(1)|
|Associated CDETS #||NA|